Conditions of Sale


Gr Customize disclaims any responsibility to the destruction and / or loss, direct and / or indirect result of the sale of goods and services offered in the catalog including delayed and / or non-delivery of the product, declaring harmless for any problems connected to the correspondence of the goods with the specifications published on the site and / or any other circumstances not directly attributable to Customize Gr.

Risk, property and shipping

Purchased goods are shipped to the buyer expressly indicated. Upon delivery of the goods is the duty of the customer to verify the integrity of packages and correspondence qualitative and quantitative as indicated in the accompanying document (DDT). Even the packaging is intact, the goods must be checked within a period of 7 days of receipt (only for Italy), on pain of forfeiture of the right, indicating in writing (by fax or letter a / r) any hidden defects . The customer assumes full responsibility for the statements.

Shipments will be made in Italy with the forwarding agency SDA or Ups: standard shipping at a price of € 10.00 inclusive of VAT, with insurance at a cost of € 12.50 inclusive of VAT, cash on delivery € 18.00 inclusive of VAT with the exception of sales promotions, clearly marked on the site, which included the cost of providing standard shipping.

Shipments abroad will be carried out by the agency of Mail Boxes Etc. or UPS shipments through carriers affiliated with the same, according to the following table:


1 Product 30,00 Euro
2 products Euro 35,00
from 3 to 5 items 40,00 Euro


1 Product 50,00 Euro
2 products Euro 55,00
from 3 to 5 items 60,00 Euro


1 Product 26,00 Euro
2 products Euro 30,00
from 3 to 5 items 35,00 Euro


Belgium – France – Germany – Luxembourg – Holland – Denmark – Ireland – United Kingdom – Greece – Portugal – Spain – Austria – Finland – Sweden

1 Product 20,00 Euro
2 products Euro 23,00
from 3 to 5 items 26,00 Euro


Latvia – Lithuania – Poland – Czech Republic – Slovakia – Slovenia – Hungary – Bulgary – Romania

1 Product 25,00 Euro
2 products Euro 30,00
from 3 to 5 items 35,00 Euro

For all other destinations please send an email request quote shipping costs


The technical specifications of the products marketed and produced by Gr Customize, included in the website are provided by the individual houses that produce goods for sale in our catalog. Gr Customize reserves the right, in any case, the ability to modify and / or adapt the technical and dimensional product in the catalog, on the basis of the information and communications that the individual manufacturers provide, without notice.

Availability and prices

The Gr Customize does not guarantee the availability of products for sale at the site. The Gr Customize is not responsible for issues pertaining to the failure to complete their order online, given that the characteristics of this form of purchasing makes it impossible for a continuous and constant control of the goods in stock.

All sales prices, inserted in the column used in the site are inclusive of VAT. The Gr Customize reserves the right to change its price list at any time and without notice.

Purchase and Payment

Purchase orders are accepted only electronically. At the end of the purchase process you will receive a communication (including e-mail) which will certify the individual order with a dedicated code. If after a few minutes the client will not be notified of any order number, the proposed purchase will be considered as not accepted, for all legal purposes, reserving the Spaghetti Guitar Tools not to provide any clarification on the matter.

Products sold can be purchased on the circuit PAYPAL. The order confirmation and receipt of payment will be forwarded via e-mail directly from the server PAYPAL, lifting the Gr Customize any liability in this regard. If the customer prefers a different method of payment, shall, before placing the order, please contact Gr Customize and specify your needs.

The Gr Customize reserves the right not to proceed with the shipment of the goods, even after accepting the order, to those customers who are out of credit, debt, or in litigation.

Return Policy, terms and conditions

Consumers who for whatever reason are not satisfied with the purchase has the right to terminate the contract without any penalty and without specifying the reason within and no later than 7 working days from receipt of product (only for Italy). The customer must give notice by registered letter with acknowledgment of receipt, specifying all the details of the sale: the sender, no. fatt. , N. order, n. receipt to the following address:

Gr Customize

Street Promenade, 7

84067 Policastro (SA)


The purchased goods intact and still packed in their original packaging, complete with any manuals and with no lack, must be returned to the sender no later than 7 days from their receipt (only for Italy), specifying the wording on the package “Re: withdrawal, ord. No., fatt. No., sender. “The costs of returning, including the transportation of the goods, will be entirely borne by the customer, who on assuming such responsibility, will not be compensated by Gr Customize in the case of any loss and / or perimenti. Customize Gr will issue a credit note for the amount paid by the customer, minus the cost of shipping and gone, only to later of receipt of the goods. If the purchase had benefited from the free shipping, a credit note will be deducted from the shipping cost incurred by the seller (minimum € 9.00 paid in advance or on delivery € 14.00). Within a period of 30 days will be refunded the credit note in case the customer decides to use the same to buy another product. Over 30 days will be refunded the full amount.

Prohibition of withdrawal

The right of withdrawal is less for those who purchase the products on sale at the site for purposes related to their work, and through the issuance of invoice by the supplier. Furthermore, the purchase of goods made to measure, custom and / or which by their nature can not be returned and / or are liable to deteriorate or expire rapidly, involves the foreclosure concerning the right of withdrawal.

Mass in stock for undeliverable merchandise

The storage costs amounted to € 10.33 + VAT relating to non-collection of the purchased products will be fully borne by the buyer, no importance motivations and justifications that led to the failure to collect.


Items for sale at the site are guaranteed for 2 years (1 year for products sold on invoice) in accordance with the provisions of the DL n. 206/2005 – Articles. From 128 to 135. Such a burden is always the responsibility of the manufacturer and not the supplier who has a task of mere distribution of the product. The warranty does not cover defects resulting from improper use and components subject to wear.

Applicable law and court of jurisdiction.

The law applicable to this contract is to Italian.

Any dispute relating to the interpretation, performance, validity or effectiveness of this Agreement shall be referred exclusively to the Court of Salerno.


The PARTIES pursuant to the requirements of Art. 13:07 Legislative Decree 30/06/2003 n. 196, acknowledge that he had informed each other of the provisions of the Decree and to express, with the signing of this agreement, mutual consent to treat and communicate the personal data collected and processed in connection with the contract within the limits of the treatment and communication are necessary for its implementation.


The method of payment is PayPal standard of Gr Customize synonymous with safety and efficiency for online transactions. The circuit allows payment with PayPal:


American Express

All about PayPal at to find them.

And possible to use different payment methods, upon notice by mail on, such as Bank Transfer or Cash on Delivery (only in Italy at a cost of € 18.00 including shipping, for amounts not exceeding € 150,00 ).

The amounts in excess of € 800,00 will have as the only possible payment is Wire Transfer.

Orders from foreign countries, with amounts exceeding EUR 300,00, will have the unique opportunity of the International Bank Transfer Payment.

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GR Customize Casse artigianali per chitarra located at Logistic Center via Lungomare, 7 , Policastro Bussentino (SA), Italy . Reviewed by 38 customers rated: 1 / 5
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